How to Manage Conflict in Nursing

"Conflict arises in any workplace, and health care is no exception. Nurses encounter many different kinds of internal and external conflict daily. Sometimes the nurse's personal beliefs, values and goals are in conflict with established health care guidelines, leading to internal struggle. External struggle can arise when one party perceives another blocks his or her interests. Areas of conflict appear as defiant behavior in patients, end-of-life ethical issues, co-worker competition, lack of managerial support and increasing standards of performance. Conflict is inevitable, but the key is effective conflict management."

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